Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended. If there is a significant delay with your order, we will notify you via email.

Shipping Times

Estimated delivery times vary depending on your location:

• United States: 7–15 Business Days

• Canada: 7–18 Business Days

• United Kingdom: 7–15 Business Days

• Australia & New Zealand: 8–18 Business Days

• Europe: 7–18 Business Days

• Rest of the World: 10–25 Business Days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and shipping method selected.

We may occasionally offer free shipping promotions. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. FitFlow is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete shipping details.

Lost or Delayed Packages

While we work with trusted shipping partners, FitFlow cannot guarantee delivery dates. If your package is significantly delayed or appears lost, please contact our support team and we will assist in locating your order.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging. We will review the issue and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@fitflow.com

We aim to respond to all inquiries within 24–48 business hours.